Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@homsy.shop.
- All
- Pre Sale Questions
- Technical Questions
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Pre Sale Questions
Homsy Store offers a wide range of home essentials, including kitchenware, bedding, bathroom accessories, home decor, cleaning supplies, and small furniture items. We aim to provide high-quality products that make your home more comfortable and stylish.
You can place an order on our website by browsing our products, adding them to your cart, and proceeding to checkout. We accept various payment methods, including credit cards, debit cards, and online payment systems. If you need assistance, our customer service team is here to help.
We offer several shipping options, including standard, expedited, and express shipping. Delivery times vary based on your location and the shipping method chosen.
a. Standard Shipping (7-14 business days, with tracking)b. Priority Processing (with tracking) — Jump ahead of the queue
c. Priority Processing & Shipping Insurance (with tracking) get ahead of the queue, and ensure your parcel is safe & secureYes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website to stay updated on the delivery status.
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team for assistance with returns.
Yes, we regularly offer discounts and promotions on various products. You can stay updated on our latest deals by subscribing to our newsletter, following us on social media, or checking the "Special Offers" section on our website. Additionally, first-time customers can enjoy a discount by signing up for our mailing list.
You can contact our customer service team via email at info@homsy.shop, or by phone at 1-888-862-0350. Our team is available Monday through Friday from 9 AM to 6 PM (EST) to assist you with any questions or concerns.
Technical Questions
Yes, we are committed to sustainability and offer a range of eco-friendly products. Many of our items are made from sustainable materials, such as bamboo, recycled plastics, and organic cotton. We also prioritize suppliers who follow environmentally-friendly practices.
Product compatibility information is provided in the product descriptions on our website. For items like smart home devices, we include details about compatibility with various systems such as Google Home, Amazon Alexa, and Apple HomeKit. If you have specific compatibility questions, our customer service team can assist you.
Many of our products come with manufacturer warranties that vary in length depending on the item. Warranty details are typically included in the product description. If you need warranty service, please contact our customer service team for guidance on the process.
We provide detailed setup and installation instructions with each product. Additionally, you can find step-by-step guides and video tutorials on our website in the "Help Center" section. If you encounter any issues, our customer service team is available to provide further assistance.
Absolutely. Our technical support team is available to help you troubleshoot any issues you may encounter with your purchase. You can reach them via email at info@homsy.shop or by phone at 1-888-862-0350. We also have a comprehensive FAQ and troubleshooting section on our website to help you resolve common issues.